Billing Policy

Cancellation and No-Refund Policy

Effective July 19, 2026

1. Monthly renewal

Your subscription renews automatically each month using the payment method stored with Stripe until you cancel. Your checkout and Stripe customer portal show the plan price and renewal information. Any applicable tax shown at checkout is added to the subscription charge.

2. How to cancel

1. Sign in to your Data Plus Study account using the email address connected to the subscription.
2. Select Manage billing.
3. In the Stripe customer portal, select Cancel subscription.
4. Confirm the cancellation and review the access end date shown by Stripe.

You may also email support@dataplusstudy.com from the email address associated with your account. To avoid another renewal, request cancellation before your next billing date and allow reasonable time for support to process the request.

3. Access after cancellation

Cancellation normally stops future renewal and leaves paid access active until the end of the current billing period. After that date, full study access is disabled unless you subscribe again. Canceling does not delete your customer account automatically.

4. No-refund policy

Subscription payments are non-refundable once charged. We do not provide partial-month, unused-time, or retroactive refunds. Cancel before your renewal date to prevent the next subscription charge.

If you believe a charge is duplicated, unauthorized, or incorrect, contact support promptly so we can investigate and correct a verified billing error. This policy does not limit any refund, cancellation, or other remedy required by applicable law.

5. Failed or disputed payments

If a renewal payment fails, access may be restricted while Stripe attempts to collect payment or while billing information is updated. If you do not recognize a charge, contact support first so we can investigate. This does not limit any rights available through your card issuer or applicable law.

6. Policy changes

We may update this Policy when billing practices, service features, or legal requirements change. The effective date at the top identifies the current version. Changes do not remove rights that cannot lawfully be limited.